How To Recover Missing Files After Upgrading to Windows 10

By | March 8, 2016

Are your documents gone after upgrading to windows 10? Did you notice that your files disappeared when Windows 10 was installed? This guide will help you get your files, pictures and documents back where they should be.

After upgrading to windows 10, some people have reported their files not showing when viewing the documents folder, photos folder, etc. Having had to troubleshoot resolve this issue several times at work, I decided to write about it.

The good news is that your files are likely not gone, they just aren’t being found. The reason is because the “documents”, “photos”, “downloads” , “music”, and “videos” folders are not linking to the correct location. If you see “TEMP.” in the location field of the documents folder, then it is likely the source of your issue.

You can fix this with the steps listed below:


Step 1: Open the file explorer by left clicking the folder icon on the taskbar.

Step 2: right click Documents, and select properties. Switch to the location tab on the window that pops up.


Step 3: Change the location to C:\Users\YourUserName\Documents

*Replace “YourUserName” with the name of your user account.

*If C:\ isn’t your root drive, change C:\ to whichever letter contains your OS installation(It’s usually C:\ though)


This is how it should look, although “David” would be replaced exactly with your user account name. Make sure to use backslashes(\) like I did, and not forward slashes(/)!

Step 4: Repeat the process for pictures, videos, music, and downloads. For example, for pictures, change the location to C:\Users\YourUserName\Pictures.


The correct file locations(change “YourUserName” to your user account name)

Documents: C:\Users\YourUsername\Documents

Pictures: C:\Users\YourUserName\Pictures

Downloads: C:\Users\YourUserName\Downloads

Videos: C:\Users\YourUsername\Videos

Music: C:\Users\YourUserName\Music


If you can’t get this to work, you can always go back to windows 7/8 by left clicking the start button, going to settings, selecting “update and recovery” then selecting the return to Windows 7/8 option. Keep in mind you only have 1 month to go back. You can also try to find your files by doing a search for their file extension, and moving them. For example, the file extension for a modern Word document is “.Docx”