In a move to make up for poor sales, Wildstar is adding a new type of item called raid lockboxes. These drop from raids and can be traded on the auction house. These boxes contain a random assortment of items, including best in slot raid gear. Like most crates in free to play games, they require a key to open. Players with an active signature status subscription receive one free key a week- in addition, keys can be purchased in the cash shop with real money or with omnibits, a currency earned in game.
This change eliminates the need for players to actually complete raids to gear up their character with best in slot gear. Now players can simply purchase a lockbox from the auction house, as well as a key from the cash shop. In fact, players don’t even need to play the game to get the gear, as they can simply buy in game currency through the CREDD system, which they can use to buy the lockbox.
This feature is likely to upset a lot of players, but with how low Wildstar’s revenue has been, it might be necessary to cover operating expenses. Wildstar generated less than $2 Million in revenue during Q2 2016, which is not nearly enough to pay a dedicated team of developers, QA, customer support, and other necessary employees. This change is likely to improve sales through creating an incentive for the sale of CREDD, as players need in game currency to buy the lockboxes, and through sales of signature status to receive the keys.
In addition to raid lockboxes, there are also standard lockboxes that will drop from other forms of gameplay, which contain a random assortment of cosmetic items.
The official announcement can be read here