Effective communication forms an integral part of any business enterprise. For instance, it determines how employers intersect and engage with clients. It’s also used to share business information with customers and other stakeholders.
Additionally, proper communication boosts employee productivity, improves workplace atmosphere, and promotes better work culture. On the other hand, good communication promotes customer experience and satisfaction. Thus, it allows them to remain and feel connected to a business.
Here are some of the tools that you can use to streamline your company communications:
1. VoIP tool
Voice over internet protocol (VoIP) is a technology that allows you to make and receive voice calls over the internet. It’s one of the most cost-effective business communication tools.
Around 31% of businesses use VoIP systems. This actually represents a third of all businesses. According to Statista, businesses in the United States added over 35 million VoIP lines between 2010 and 2018. Thus, a VoIP system is essential to business, especially for those looking to reduce operational costs and maximize profits.
Apart from that, a VoIP tool allows you to engage with your employees and customers at the comfort of your home. With a VoIP phone system, you can attend to your business 24/7 from any location. You can get more information about VoIP technology and other cloud-based phone systems from this informative post.
2. Live chat tool
Live chat is another effective tool for streamlining business communication. It’s a computer program that can allow you to communicate with website users while they’re still on your website.
There are several benefits of having a live chat tool on your website. For instance, it enables you to respond to customer queries almost immediately. This is important, especially in the modern world where most customers are too busy. They may want to make a quick inquiry about your business and get immediate feedback and then move on to other matters.
Currently, more than 41% of customers expect to find live chat on your website. The number is even higher for those that visit your site using their mobile phones. Therefore, if you don’t have live chat on your website, you’re doing injustice to your customers.
For that reason, it’s absolutely necessary to have a live chat tool on your business website. This will boost customer satisfaction. It’ll also go a long way in increasing your business sales and profits.
3.Social media tools
In the modern digital world, social media plays a major role in the success of any business enterprise. This is important because most customers spend most of their time on social media platforms, such as Facebook and Twitter, looking for information and products.
Therefore, it makes sense to add a social media tool on your business website to help connect with a large online audience. This not only allows you to generate more leads but also enables you to earn more revenue.
Besides, social media can allow you to connect with your workers, thus boosting their efficiency, collaboration, and productivity. Also, social media can serve as customer interaction as they help in sharing feedback and ideas. Therefore, you can use your business’s social media platform to update your employees and customers about the progress of your business.
4.Video-conferencing tool
A video-conferencing tool is another important tool you must include in your communication system. It allows you to communicate live with your audience. This is important, especially when you want to pass information by word of mouth rather than typing. So a video-conferencing tool can be your best choice if you want to hold virtual business meetings regularly.
Additionally, a video-conferencing tool can allow you to connect with customers in real-time. This is important, especially when launching new products to the market, allowing you to hold live virtual events and even demonstrate to your customers how to use your products.
5.File-sharing tools
Last but not the least, you can consider installing a file-sharing tool on your business website to help streamline your communication. A file-sharing tool allows your workers to collaborate and avoid duplication of work when working on one project. This way, your team members can follow the progress of any project even if they’re not all working from the same office.
Besides, a file-sharing tool can allow you to delegate duties at ease. This is possible because it enables you to assign various projects or milestones to different workers. Therefore, it can be helpful to employees working from different locations or offices.
Takeaway
Communication is essential to the success of any business. It allows business owners and managers to engage with customers, employees, and other stakeholders. The different tools that companies use to streamline communications include: social media, live chat, file sharing, video conferencing, and VoIP tools. If you’re looking to simplify your communication process, consider installing one or all of the tools mentioned above.
References
- “Powerful Benefits of Workplace Communication”, https://www.techfunnel.com/hr-tech/benefits-of-workplace-communication/
- “11 VoIP Statistics That Prove the Importance of the Business Tech”, https://tech.co/business-phone-systems/voip-statistics
- “25 Reasons Live Chat Can Help You Grow Your Business In 2021”, https://www.superoffice.com/blog/live-chat-statistics/
- “Effectiveness of Social Media as a tool of communication and its potential for technology enabled connections: A micro-level study”, http://www.ijsrp.org/research_paper_may2012/ijsrp-may-2012-24.pdf
- “How to Share Files Wirelessly”, https://www.wikihow.com/Share-Files-Wirelessly
