If you’ve got a brilliant idea and are embarking on the adventure of starting your own online business, you’ll need to offer good customer service to keep them coming back. As David Kiger will tell you, well-organized logistics is mandatory for keeping customers satisfied. It starts with user-friendly ways for customers to make payments as well as efficient shipping and receiving methods.
Start with a Business Plan
It will help you immensely in the long run to have a good business plan. This means you need to take the time to research different kinds of business plans and create your own. A good business plan is essential for presenting to banks or investors to get the funding you require. It also gives concrete shape to your vision of where you want your business to be in five years.
Have Efficient Technology
Most people decide whether or not to remain on a website in less than five seconds. To attract and retain customers, you need an attractive and user-friendly website that captures visitor’s attention and keeps them there. It’s a good idea to invest in first-class security systems especially for making payments. These need to be regularly updated to resist the latest threats. Good technology will maintain consumer confidence and help you avoid security breaches that could shut your fledgling company down. It’s also recommended to invest in good logistics. This includes receiving and shipping goods, customer service and following all tax, copyright and import tariff laws.
Find Inexpensive Marketing Tools
If you are starting from square one, your aim is to find and attract customers. Established businesses have huge marketing and advertising budgets to splash their product or services all over, but you probably don’t have that option. There are free and cheap ways to get your brand in the public eye. Some of the most obvious are:
- Get a good website that has useful content. People and search engines are looking for useful information, and you can get a high ranking if your website content is worthwhile. This is how you gradually become an expert in your industry.
- Get a presence on social media. You can post special offers and discounts and ask your friends to share and like. Video blogging is another way to make your content go viral. Called vlogging, it’s easy to do and, if your vlog is entertaining and informational, it could go viral.
Watch the Money
You may have the great idea and know how to market it, but you may not have the financial skills to support a business. It takes skills that are best done by a professional. A sound financial footing is essential for your success, and a financial professional may be your first employee. It is definitely worth it because they will keep track of what you spend and receive and be able to figure out what minimum gross sales you need to cover your expenses.
There are many advantages to having an online business. You don’t have any brick-and-mortar upkeep, startup costs are lower and you can work from home. However, it is estimated that 90 percent of online startup businesses fail because they don’t make sure the business basics are covered before they begin. With these few tips, you have a good chance of owning one of the businesses that succeed.