As a small or medium-sized IT business, remote support to customers is at the top of the list of business operations. But remote desktop support can prove a point of security weakness, and taking the necessary measures is critical.
What is Remote Desktop Access Security?
The remote desktop access security restricts viewing and listening of sessions over the network. In the absence of access security, a man-in-the-middle attack to allow unauthorized access to a session can occur.
What Does it Take to Make a Remote Desktop Secure?
A high level of security is ideal when it comes to choosing remote desktop software. There are a couple of steps you can take to ensure your remote desktop connection is secure.
At a minimum, regularly update your software, use strong passwords and utilize a two-factor authorization. The remote desktop should comply with strict security standards to keep your business and the client’s information secure.
Security Features of Remote Desktop
Secure remote desktop solutions have the following features:
- Two-Factor Authentication (2FA): the two-step verification process enhances the security of users on both ends. The 2FA utilizes a password and the 2FA token (something that you have) for access approval.
- Certification: ISO 27001 is the most widely recognized and accepted security standard. It defines the secure management and handling of data in an organization.
Firms go through an exhaustive audit process to confirm stringent security practices to earn the certification.
- Blacklisting / Whitelisting: creating black- and whitelists is an indispensable feature to control access to a network. This capability restricts access to data and prevents misuse of the remote desktop software.
- Encryption: typically, traffic between the help desk technician and the client is secured using AES (256-bit) encryption and the RSA public/private key exchange. The ideal combination of RSA key is either 2048-bit or 4096-bit and AES 256-bit End-to-End encryption.
Encryption information is usually provided in a brochure on a website. But you shouldn’t stop there. Dig deeper to know more about the security of the provider. Is it trusted by various users from different organizations around the world?
Run a background check of the provider and determine if they have been subject to vulnerabilities in the past. If there were security issues, what measures did they take to protect data and ensure a repeat never happens.
- Code Signing: internet-distributed software needs a form of authentication to guarantee it’s from a trusted source. Code signing assures the recipient that the remote desktop tool has not been altered or modified and is from the anticipated source.
- Compliance: the remote support tool you are using should comply with the industry you will be using it in. For example, the support software should be HIPAA requirements compliant if used in a healthcare setting. Make sure the support tool records all sessions for future assessments.
- Transparency: all business and support interactions should be transparent to cultivate and maintain the client’s trust. The remote application should not be designed to run in the background without the knowledge of the end-user or client. More people are becoming tech-savvy, and the risk of being discovered and losing the client is high.
Remote desktop software is a critical tool for an organization’s support team. Make sure the tool has all the necessary security features to protect your organization and the client data.