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Windows malicious software removal tool stuck

Windows malicious software removal tool stuck

Is your Windows update stuck at 0% and you are prompted with a message ‘Windows malicious software removal tool stuck’? This issue can be quite a headache for many. Plenty of Windows users have mentioned getting such errors. The solution is pretty simple and here’s how to solve this issue.

Solution 1: Checking Windows Update Service

Step 1: Stop Windows update service

The first step is to stop the Windows update service. Follow the below-mentioned steps:

  • Click on the start button and open the Run application.
  • Type in services.msc in the Run. Click OK to open the services tab.
  • Find Windows update inside the services tab and right-click on it.
  • Then select the Start button. 

That will solve the problem. But when you right-click on it and it shows as already running. Then you’ll have to follow a few more steps to take care of the issue. Leave the services tab open meanwhile.

Step 2: Clear the Software distribution folder

  • Click on the start button and open the Run application.
  • Type in the command %WinDir%\SoftwareDistribution. Click on the OK button.
  • Then Select the entire Software Distribution folder and delete the content. 
  • That will resolve the issue.
  • Try reinstalling the updates on your computer.

Solution 2: Reinstall Windows malicious software removal tool

If the above solution doesn’t work then follow this procedure. 

  • Download the Malicious Software Removal Tool from Microsoft’s download page.
  • Then temporarily disable a) S*PERAntiSpyware real-time protection. If you also have ZoneAlarm installed then disable that too.
  • Re-enable the Windows Firewall.
  • Double click on the file setup file you’ve downloaded from Microsoft’s download page. Run the program to install it.
  • Then open the application and click on Quick Scan. This will take around 30 minutes and find any malware tools to remove. 
  • When Quick Scan is completed, do a Full Scan once again. This will take around an hour to complete. 
  • This will show all the malware tools in your system. Click on them to remove them.
  • The last step will be to open the log (C:\WINDOWS\]Debug\MRT.TXT). Browse to the bottom of it. If you find the entries of the Quick Scan and Full Scan there then your work has been successfully done.  
  • That will take care of the issue and it won’t prop up again. 
I am Content Writer . I write Technology , Personal Finance, banking, investment, and insurance related content for top clients including Kotak Mahindra Bank, Edelweiss, ICICI BANK and IDFC FIRST Bank. Linkedin


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